//Glossary
Shift Scheduling
The process of assigning guards to specific time periods at specific sites, ensuring adequate coverage while respecting rest requirements, qualifications, and licence constraints.
//Related Terms
Roster Management
The scheduling of security guards to shifts across multiple sites, managing availability, qualifications, licence compliance, and callout workflows.
Callout Management
Automated workflows for finding replacement guards when scheduled personnel are unavailable. SMS and push notification chains with acceptance tracking and escalation.
Predictive Rostering
AI-powered shift optimisation that analyses historical incident data, weather patterns, events, and staffing patterns to recommend optimal guard coverage levels.