//Glossary
Callout Management
Automated workflows for finding replacement guards when scheduled personnel are unavailable. SMS and push notification chains with acceptance tracking and escalation.
//Related Terms
Roster Management
The scheduling of security guards to shifts across multiple sites, managing availability, qualifications, licence compliance, and callout workflows.
Shift Scheduling
The process of assigning guards to specific time periods at specific sites, ensuring adequate coverage while respecting rest requirements, qualifications, and licence constraints.
Dispatch System
Technology for assigning and communicating tasks to security guards in real time via mobile push notifications. Includes priority levels, acknowledgment tracking, and task completion verification.
Guard Management
The comprehensive administration of a security guard workforce including rostering, attendance, patrol tracking, performance monitoring, licence compliance, and payroll integration.