//Glossary
Dispatch System
Technology for assigning and communicating tasks to security guards in real time via mobile push notifications. Includes priority levels, acknowledgment tracking, and task completion verification.
//Related Terms
Callout Management
Automated workflows for finding replacement guards when scheduled personnel are unavailable. SMS and push notification chains with acceptance tracking and escalation.
Guard Management
The comprehensive administration of a security guard workforce including rostering, attendance, patrol tracking, performance monitoring, licence compliance, and payroll integration.
Mobile Patrol App
A smartphone application used by security guards for GPS-verified clock-in, checkpoint scanning, incident reporting with evidence capture, task receipt, and communication with the control room.