//Glossary
Escalation Workflow
A predefined chain of notifications and actions triggered by incident severity level. Automatically alerts supervisors, clients, and emergency services based on configurable rules.
//Related Terms
Incident Reporting
The structured documentation of security events including categorisation, evidence capture, witness statements, and escalation actions. Modern systems use mobile apps with GPS-tagged photo and video capture.
Dispatch System
Technology for assigning and communicating tasks to security guards in real time via mobile push notifications. Includes priority levels, acknowledgment tracking, and task completion verification.
Duty of Care
The legal obligation of a security company to take reasonable steps to protect the safety and wellbeing of their guards and the people at sites they protect.