//Glossary
SLA Compliance
Adherence to Service Level Agreements between a security company and their clients. Measured metrics include patrol frequency, response times, incident reporting speed, and coverage hours.
//Related Terms
Patrol Compliance
The percentage of scheduled patrol checkpoints successfully scanned within the required time window. A key performance metric for security operations, typically reported to clients.
Client Reporting
Automated or manual delivery of security operation reports to venue owners and site managers. Includes patrol compliance, incident summaries, response times, and trend analysis.
Client Portal
A read-only, white-label web interface giving venue owners and site managers real-time visibility of their security operation — guard positions, patrol status, incident reports, and compliance metrics.